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Privacy Policy for MY DIGI EVENT Mobile Application


Effective Date: 04 August 203

1. Introduction


Welcome to MY DIGI EVENT! This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App"). By using our App, you agree to the terms of this policy. Please read it carefully to understand our practices regarding your data.


2. Information We Collect


a) Personal Information for Registration and Identity Verification:


- Full Name: We collect your full name to create your account and identify you.

- Date of Birth: We require your date of birth for age verification purposes, as some events may have age restrictions.

- Blood Group: We request your blood group to help us provide assistance in case of a health emergency during an event.

- Photo: We may collect your photo for identity verification and profile purposes. This photo will only be visible to authorized personnel and other participants in certain cases.


b) Communication and Support:


- Chat Messages: If you contact us through the in-app chat feature, we may collect and retain the content of your messages for customer support and quality improvement purposes.

- Phone Number: If you choose to contact us via phone, we may collect your phone number for customer support purposes. Our support number is +91 99099 99852.


c) Ticket and Season Pass Booking:


- For ticket and season pass booking, we may collect additional information, such as event preferences and payment details, to process your bookings.


d) Camera Access:


- We request camera access to allow you to scan barcodes in the App for enhanced security and to validate user identity during events.


3. Use of Information


We use the collected information for the following purposes:


a) Participant Registration and Identity Verification:


- Your personal information, such as name, date of birth, and photo, is used for creating your account, verifying your identity, and managing event registrations.


b) Health Emergency Support:


- Your blood group information is utilized solely to assist you in case of a health emergency during an event. This information will be shared with medical personnel or emergency services if necessary, with your consent whenever possible.


c) Ticket and Season Pass Booking:


- Information provided during ticket and season pass booking is used to process your bookings, send confirmations, and manage attendance during events.


d) Customer Support:


- We may use your chat messages and phone number to respond to your inquiries, provide support, and improve our services.


e) Camera Access:


- Camera access is used solely within the App to scan barcodes for identity validation and to enhance event security. We do not store images or videos from your device.

f) Account Deletion and Data Removal:


-Upon account deletion, we will promptly delete all your personal information, including your name, date of birth, photo, and any other details provided during registration. Additionally, any event-related data such as bookings and preferences will also be removed.

g) Collection and Use of Contact Information:

-My DIGI EVENT may request access to your device's contacts and collect phone numbers for the purpose of facilitating the ticket-sharing feature within the app. By Digi Event, in adherence to policy requirements, discloses that it collects, transmits, syncs, and stores contact information to enable the feature of transferring tickets to other users within the Transfer Tickets functionality. This data is specifically utilized to facilitate a seamless and efficient transfer process, ensuring that users can share event tickets securely and conveniently. This feature enables users to send event tickets to other users in a secure and convenient manner.


  • Access to Contacts: By using the ticket-sharing feature, you grant My DIGI EVENT permission to access and retrieve phone numbers from your device's contacts. This access is solely for the purpose of sending event tickets to individuals in your contact list.


  • Data Usage: Phone numbers obtained from your device's contacts will only be used for ticket-sharing within the app. We do not share or disclose this information with third parties for marketing or promotional purposes.


  • User Consent: My DIGI EVENT respects user privacy and seeks user consent before accessing contacts and collecting phone numbers. You can choose whether or not to grant access to your contacts when prompted by the app.


  • Data Security: We take security seriously and implement measures to protect the phone numbers and contact information collected. Your data will be stored securely on our servers, and access will be restricted to authorized personnel.


  • User Control: You have the option to revoke access to your contacts at any time through your device settings. However, please note that disabling access to contacts may limit your ability to use the ticket-sharing feature.

  • My Digit Event app collects and transmits contact information to enable users to share event tickets with their contacts for facilitating ticket transfers.


4. Third-Party Payment Gateway


- For your convenience, we use a third-party payment gateway to process payments securely. When you choose to make a payment through this gateway, you will be redirected to their website in a web view within the App. Please review the privacy policy and terms of service of the payment gateway for more information on their data handling practices.


5. Data Security and Storage


We prioritize the security of your data and take reasonable precautions to safeguard your personal information from unauthorized access, disclosure, or alteration. We employ industry-standard encryption techniques to protect your data during transmission and storage.


Your data will be stored on secure servers with restricted access. Access to personal information is granted only to authorized personnel who require it to perform their duties in connection with the operation of the App.


6. Data Retention


We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. When your personal information is no longer needed, it will be securely deleted or anonymized.


7. Ticket and Season Pass Refund Policy


- Daily Tickets: Please note that daily tickets are non-refundable once purchased.

- Season Pass: To request a refund for a season pass, you must send an email to [Your Contact Email] at least three weeks prior to the event's start date. Refund requests received after this period may not be accepted, except in cases of extenuating circumstances, which will be evaluated on a case-by-case basis.


8. Disclosure of Information


We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the following cases:


- Event Organizers: If you register for an event, the event organizers may receive your name and other necessary details to facilitate your participation.

- Payment Processors: We may share your payment details with trusted third-party payment processors to facilitate secure transactions.


- Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.


9. Your Choices and Rights


- You can review and update your personal information by accessing your account settings in the App.

- You have the right to request the deletion of your account and personal data, subject to legal and legitimate business requirements.


10. Third-Party Links


Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party sites before providing any personal information to them.


11. Changes to this Privacy Policy


We may update this privacy policy from time to time. Any material changes will be notified to you through the App or via email. Please review this policy periodically to stay informed about how we are protecting your information.


12. Contact Us


If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us at +91 - 99099 99582

Thank you for using MY DIGI EVENT! We are committed to safeguarding your privacy and providing a secure and enjoyable experience.

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